Section 1. Introduction and Controller Information
This Privacy Policy explains how Flight-Industry LTD collects, uses, processes, discloses, and protects your personal data when you access or use our mobile application, web platform, or related booking services. Flight-Industry LTD, a private limited company incorporated in the United Kingdom with company registration number 17311474, and registered office at Office 19671, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA, acts as the data controller for the processing of your personal data under the United Kingdom General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and the European Union General Data Protection Regulation (EU) 2016/679. By accessing our platform or reserving travel services through us, you acknowledge the processing of your personal information as described in this policy.
Section 2. Categories of Personal Data We Collect
To provide our intermediary booking services, Flight-Industry LTD collects various categories of personal data depending on your interaction with the platform. This information includes personal identification details such as your full name, date of birth, gender, nationality, passport number, passport expiration date, and country of issuance. We collect contact details, including your email address, telephone number, and residential billing address. Transactional and financial details are processed, including payment card details, billing records, transaction history, and booking reference numbers, noting that payment card credentials are handled securely by PCI-DSS compliant payment service providers. Additionally, we collect technical and device data, such as IP addresses, device identifiers, operating system versions, browser types, app usage logs, and geo-location data where permitted by your device settings.
Section 3. Legal Bases and Purposes of Data Processing
Flight-Industry LTD processes your personal data strictly in accordance with applicable lawful grounds under data protection law. The primary legal basis for processing your personal and booking data is the performance of a contract to which you are a party, specifically to facilitate, fulfill, and manage your flight and accommodation reservations.
We process data to comply with legal and regulatory obligations, including tax reporting, accounting requirements, anti-money laundering regulations, and mandatory passenger information requirements imposed by border control authorities.
We process data based on our legitimate commercial interests to improve our platform functionality, prevent fraudulent transactions, ensure network security, conduct customer support operations, and optimize user experience. Where required by law, such as for direct marketing communications or certain tracking technologies, we process your data based on your explicit consent, which you may withdraw at any time.
Section 4. Data Sharing and Third-Party Disclosures
To execute your requested travel reservations, Flight-Industry LTD must share necessary personal data with specific third-party service providers and technology partners. Flight booking information and passenger identification data are transmitted to Duffel Technology Limited and operating air carriers to issue electronic tickets and fulfill flight segments.
Accommodation booking details and guest names are transmitted to LiteAPI and destination properties to secure room reservations. Payment details are transmitted to our secure payment gateway processors for authorization and fraud prevention.
We may also share data with third-party infrastructure providers, cloud hosting services, customer support tools, and analytics platforms operating under data processing agreements. Flight-Industry LTD does not sell, rent, or trade your personal data to third parties for independent marketing purposes.
We may disclose personal data to law enforcement agencies, regulatory bodies, or tax authorities if required by court order, statutory obligation, or applicable legal process.
Section 5. International Data Transfers
Because Flight-Industry LTD facilitates international travel bookings, your personal data will inevitably be transferred to, stored, and processed in destinations outside the United Kingdom and the European Economic Area. This includes transferring data to airlines, accommodation providers, and local ground authorities located in the specific countries where your travel originates, transits, or concludes.
When transferring personal data internationally to third-party processors outside jurisdictions recognized as providing an adequate level of data protecti