You can search for available flights by entering your departure and destination, travel dates, number of passengers and other requested information. The available flight options will then be displayed in the app.
Select the flight that suits you, provide the required passenger information, review the booking details and price, and proceed with payment. Your reservation is confirmed once the payment has been accepted and debited.
Yes. You may book a flight for another passenger, provided that all passenger information entered during the booking process is accurate and complete.
No. A minor cannot book a flight alone through Flight-Industry. A minor's flight booking must be associated with a booking involving a responsible adult.
You must provide the passenger information requested during the booking process. The information must correspond exactly to the passenger's official travel documents.
Generally, no travel document is required simply to make a booking. However, you are responsible for ensuring that you have all passports, visas, permits and other documents required for your journey.
You are solely responsible for ensuring that you have valid travel documents and that you meet all entry, transit and immigration requirements applicable to your journey.
If you are unable to travel because you do not have the required passport, visa, permit or other travel document, the consequences may depend on the airline's applicable conditions and the fare rules. Flight-Industry cannot guarantee boarding where the required travel documents are missing or invalid.
Name changes depend on the airline's rules and the conditions of the booking. Where permitted, additional fees or restrictions may apply.
Contact Flight-Industry as soon as possible. Depending on the type of error and the applicable airline conditions, a correction or modification may be possible and additional charges may apply.
The price displayed during the booking process is the applicable price shown to you before payment, including applicable taxes and charges. Any additional service or modification fees will be displayed where applicable.
Flight bookings can primarily be paid using bank or payment cards supported by Flight-Industry at the time of booking.
If your payment is declined or not successfully completed, your flight reservation will not be confirmed. You may try another supported payment method or contact your payment provider if necessary.
Your reservation is confirmed once your payment has been accepted and debited. You will then receive an email confirmation containing your booking details and booking reference.
Your booking reference is included in the confirmation email sent after your reservation has been confirmed, and in your customer area.
First, check your spam or junk email folder. If you still cannot find your confirmation after your payment has been processed, contact Flight-Industry through the contact form or by email at flight-industry@flight-industry.com.
If your payment has been debited but you have not received a booking confirmation, contact Flight-Industry as soon as possible and provide the relevant payment and booking information so that the situation can be checked.
You may request a flight modification within the timeframe displayed in the app, subject to the airline's fare conditions and applicable modification fees.
You may request cancellation within the timeframe displayed in the app, subject to the applicable fare conditions and cancellation penalties.
The applicable cancellation or modification timeframe is displayed in the app during the booking process or in your customer area. This timeframe may vary depending on the flight and fare conditions.
Modification or cancellation penalties may apply depending on the flight, fare conditions and timing of your request. Any applicable charges are displayed where available before you confirm the modification or cancellation.
If the airline cancels your flight, you may be able, where applicable, to request cancellation and a refund through your customer area or follow the options made available for the affected booking. Eligible refunds are processed to the original payment method.
If the airline changes your flight, you may be able, where applicable, to request a modification or cancellation through your customer area, or accept the proposed change. The options available may depend on the airline and the specific circumstances.
If an incident not caused by you affects your reservation and gives rise to a refund under the applicable conditions, Flight-Industry will process the refund due in accordance with the applicable booking conditions and law.
No. Flight schedules and operations are controlled by the relevant airline and may be affected by operational, technical, weather, regulatory or other circumstances beyond Flight-Industry's control.
If your flight is cancelled at the airport, follow the instructions provided by the airline and contact Flight-Industry if you need assistance with your reservation or available options.
If your flight is delayed, follow the airline's instructions and monitor the information provided by the airline. If the delay affects your booking or requires a change to your travel arrangements, contact Flight-Industry where appropriate.
Baggage allowances depend on the airline, route and fare selected. The applicable baggage information should be reviewed during the booking process and in your booking details.
Additional baggage may be available depending on the airline and booking conditions. If the option is available, you may be able to request it through the customer area or by contacting Flight-Industry.
Can I choose my seat during the booking process? Seat selection depends on the airline and the fare purchased. Where available, the applicable seat options and any additional charges will be displayed during the booking process.
Check-in is generally completed according to the airline's procedures. Depending on the airline and itinerary, online check-in may be available through the airline's website or app.
You should follow the arrival time recommended by the airline for your specific flight. Allow sufficient time for check-in, baggage drop-off, security checks, immigration and boarding.
If you miss your flight, the consequences depend on the airline's fare conditions and the circumstances. Contact Flight-Industry and/or the airline as soon as possible to determine what options may be available.
The consequences depend on the type of itinerary, the applicable booking conditions and the reason for the missed connection. Contact the airline and Flight-Industry as soon as possible for assistance.
For an eligible flight refund resulting from an airline cancellation, Flight-Industry processes the refund within 2 business days to the original payment method once the refund is due and the necessary funds are available for processing. The time required for the funds to appear in your account may also depend on your bank or payment provider.
Refunds are generally issued to the original payment method used for the booking, subject to the applicable conditions.
Not necessarily. The amount of any refund depends on the applicable fare conditions, cancellation rules and circumstances of the cancellation. Any applicable penalties or restrictions may apply.
Yes. You can contact Flight-Industry through the contact form available on the platform or by email at flight-industry@flight-industry.com.
You can submit your complaint through the Flight-Industry contact form or by email at flight-industry@flight-industry.com. Please provide your booking reference and all relevant information so that your request can be reviewed.
Where applicable, provide your booking reference, passenger name, flight details, the nature of your request and any relevant supporting information. This will help us review your request more efficiently.
Where appropriate, Flight-Industry can assist with matters relating to your booking made through the platform. However, certain matters concerning flight operations, boarding, airport procedures or airline decisions remain under the responsibility of the relevant airline.