NHAT
The discriminatory behavior of the receptionist is truly disgraceful for a major hotel. I arrived to check in at 15:50; the process was quite quick, and I asked to receive my room key at 16:00—a request I made in a cheerful manner while I waited. When I returned at 16:10, I was told that the room was still not ready. During the initial check-in, this staff member—a woman of color—had explicitly promised to provide the key by 16:00; it is clear that we were being discriminated against simply because we are Asian. As I turned away to continue waiting, a white American woman—who had just turned around—cheerfully called my name and handed me the key. We have traveled all over the world, and I am well aware of what you might be thinking of me. Yet, I remained pleasant, knowing you likely assumed I wouldn’t—or couldn’t—do anything about it. But that is a far greater stain on the reputation of such a large, prestigious hotel! It is truly shameful that a major hotel complex would employ such staff! Well done.