Stayed for 2 nights. Service was terrible, no drinking water unless requested in person. Quote old building, maps on doors and disappointing service.

Hotel staff are friendly and courteous and the breakfast buffet was excellent. Certain parts of the hotel are not in an acceptable condition however. Carpet on level 13 has numerous patches in the halls and in the room where carpet pile is missing and there are moths flying around.

Good

Will definitely stay again.

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Felt the hotel was very tired. Breakfast on Sunday there were no ceramic mugs and when I asked a staff member they said there are no more you will have to use a takeaway mug …. Not good enough! Asked another if we could have dinner forks to eat our breakfast was looked at as if I was stupid … “what’s wrong with the one you have?” (It was a small dessert fork that they had set the table with). Dinner on Saturday night my entree was cold (seared scallops with roasted cauliflower - I would have thought this should have been hot! The hotel though is in a great position, is easy to get to if driving to Brisbane and we will stay there again. Are there rooms that have “walk in showers” - as one gets older stepping up and into a bath to shower is NOT good. Thank you.

Great location.

Bfast buffet is average. Room I was given is old and rundown.

Location Location Location, spot on spot, maybe getting a little tired, but has what you need, and great staff.

Check-in was lengthy, waited about 20-25 mins, having same reception to Check-in both properties isn't efficient, but the staff were doing their best. Rooms are not soundproof, elevators are very slow. Overall we needed accommodation at the last minute and Mercure was sufficient.