Very unhappy customer

We had reservations for Saturday, April 12th. I called that day to arrange for pick up from the airport, only to be told the hotel WAS PERMANENTLY CLOSED! We received NO communication from hotels.com or the hotel, and we ended up having to pay DOUBLE what we already reserved the hotel for. Needless to say, we are extremely disappointed in the lack of communication and customer service. I will be attempting to contact someone tomorrow to resolve this issue.

Thought Hampton had standards

When we checked in we were offered a shuttle to the airport and to leave our car. Then we were informed that they would be coming down so it probably wasn’t the best idea to leave our car. The bed was clean. The shower held water when you turned it on. You had about 3 channels on tv.

I'm not one looking to be treated like something special, but I've received warmer welcomes at the DMV. The front desk person was extremely rude. To the point where I my son said, "you have to go out of your way to be that rude." The room was not clean. The shower, sink and toilet looked clean, but when I put a towel down on the floor for a foot towel it came up dirty. Clearly this place is going under. Don't stay here.

Did not stay hot water was not working. Person checking in never mentioned problem. After going and retrieve luggage another employee let us not about issue and offered refund.

This Hotel was closed

Terrible condition

Hotel was in awful condition. Broken furniture and very dirty. Breakfast was not filled up. Definitely not the experience we are used to in a Hampton property.

I am going to ask for a refund for this stay. It was absolutely terrible and healthy and smelly. I got charged an additional $72.50 above the Expedia cost for no reason. I am going to take this to the Hilton property managers, the Internet and the hotel itself. We also had to wait over 45 minutes at the airport because they forgot to pick us up on the first call. It was 38° outside and we were terribly cold. More to come.

First room assigned to us had dirty sheets - yellow stains on sheets and boogies on the sheets. We were then reassigned to a different room which was very clean.

This is a very tired hotel and desperately needs a remodel. The airport van needs to be replaced, it’s old, rattled, only one head light worked, the seat belt was broken and it didn’t run on time.

Bad experience

The room was filthy and in bad shape. Caerpets full of stains and smelled bad. This hotel needs a total renovation! Will not stay ar Hampton Inn again. Hotel chain that operates a hotel of this standard and charges a price as a. 3 star hotel has no self respect. I advice to travellers: choose another hotel!