Sherry
The property is a great property and was pretty clean. The pool was not ideal as sun was very limited due to placement. Could have used more room and more opportunities for sun. The staff at restaurants were friendly and good service. That being said we were told we could check in at 730am. We specifically called to ask because we were arriving at 330am and needed to know if we needed to make other arrangements until check in. We thought we would wait out the few hours however when 730 came around we were told no rooms were available and to come back in a few hours. At 930 we went back and told we couldn't get a room until 12. At 1230 after being at the hotel for 9 hours we finally got a room. We would have made other arrangements had we known and not sat there and ruin our entire first day of our vacation. Then after we checked out we had our backpacks stolen and my husband went and got them back and was threatened with a knife by the thief. Hotel did nothing to help as we re yelling for help. I will never stay there again or recommend it for those reasons.