Great place but was doing some renovations

Great location and supportive staff. Rooms are very nice and comfortable.

The location is the best!! Close to everything.

room was musty, the hallway smelled of urine

Friendly and informative staff

Loved most things about this hotel. The bed was comfortable and the apartment pretty decent in size. The only let down was the shower which flooded the bathroom everytime. Extra points for Georgie's down stairs the cocktails were amazing and great prices during happy hour! Highly recommend the New York New York cocktail it was the bomb.

Convenient location close to Circular Quay and train and light rail services. Staff friendly and helpful. Set up for self catering, laundry with supermarkets very close by. Can be noisy at night so recommend earplugs for sleeping.

The only good point is that it is in a great location. For the rest, it doesn’t deserve 4 stars hotel. Bed way too soft and very uncomfortable, no double glazed window so you hear all traffic and party because hotel is in one of the busiest street during night time and day time actually. I had a 3 months old baby, request a cot, I got a cot where you can’t lift up the mattress so it was too deep to put my baby in it without waking her up. So I had to sleep with my baby and because bed was too soft, my husband has to sleep in the couch because too dangerous with a baby (everytime you move she can roll - felt like we were on a trampoline). And to end the experience, there were this constant sound in sleeping area, like a shower is running next door. I will never go back again. Doesn’t worth 4 stars in my opinion. Also when I ask help with all this problem, nothing has been offered to me, just add blanket under baby mattress to lift it up, which is super dangerous.

The room phone wouldn't work to notify the desk that air con was hard to set. The maintenance man has to refer the phone's wiring to the contractor. The receptionist had to help set the air con ... no maintenance workers on the weekend. Neither examples good enough.

The room was wonderful. Very comfortable and beautifully decorated. And all my interactions with the team were genuinely approachable and all my enquiries were addressed without hesitation