Fatimah
I would like to mention 2 names - Wilson (housekeeping) & Kiran (Guest services team for breakfast) - besides these 2- staff were rude, dismissive & not bothered at all. One staff member I especially would like to single out (I don't have his name as he chose to ignore me whenever I approached or just walk away from me). He had far East Asian features & was at reception the night I arrived. We had just come in from Aberdeen- almost a 12 hr journey- tir3d with 2 sleep deprived children & he gave me card keys for my room which didn't work. I came down once & ask3d him. He was Curt & dismissive. Walked with me to the lift & used it there & said see it's working. I went back upstairs & tried again. It didn't work. I went down stairs again & asked him . He ACTUALLY made a face & walked with me only after I assured him that not only did I try it but I also asked another guest to try it just in case I was illiterate enough not to know how to use it. He came upstairs & used it. Guess what? It didn't work. He fumbled on his mobile & got it to work & said just use this one & I will get the other cards sorted. And walked away. Guess what? He didn't get the others sorted. After that he simply ignored me. No apology. No mention of it. Nothing. Then besides that I found hair on boiled eggs in the breakfast buffet, lipstick stains on cups kept for tea & coffee. Besides that no one in reception answers ur call even though u keep calling. Rooms were not so great. Furniture looked old & run down. This trip was not a freebie. I paid for it with cash I earned working hard. But instead I was made to feel like they were doing me a favor. Another staff was a woman of Asian (Indian/Pakistani/Bangladesh) origin at breakfast services who literally glared at us when directing us to our table.