A Comfortable Stay with Helpful Service

This hotel is in a good location to explore Sinagpore. Nearby, you'll find convenience stores, laundromats, and the MRT entrance, all just a short walk away. It's super handy for daily needs and getting around. While the hotel isn't as new as some others nearby and the elevators can be slow, these are small things considering the overall great value. Rooms are clean, and while the internet isn't super-fast, it's good for everyday use. A big plus: there are international power outlets in the rooms, so you might not need an adapter. What really makes Hotel Bencoolen stand out is its super helpful staff. They're always eager to assist, day or night, making your stay even better.

Very small, old, saw lots of small ants on the floors, not sure what were they! Talk long time to the receptionist to change the room. He saw the insect too. Hope we do not bring back any of them home.

Avoid

Moldy walls, splintering floor, blocked plumbing, grubby, thin towels, a/c noisy and forceful directed at the bed, unable to control or turn off. Restaurant could not even provide a decent cup of tea! Nothing to recommend it. Avoid, despite low cost.

I thought the property needs a bit of a spruce up, there was mold on our walls. Location was great and very quiet, near mrt stations.

Location to public transport is fantastic. Swimming pool was a disappointment.

More room amenities than expected

Our introduction to Singapore began after being dropped off at a 4-star hotel memorably located on Hong Kong Street. Rated 4 stars, Hotel Bencoolen is modern and conveniently located near a big shopping centre and a couple of train stops. For our 4-night stay, we took a smallish room as we intended to mostly be out to drink in as much Singapore as possible before heading to Kuala Lumpur. Despite expecting a smallish room, we still had a sofa, desk and chair plus an armchair to add to the comfort levels. The only negative was the thin curtains so the city lights shone into the room and it was quite noisy on our second floor so sleep was inconsistent. Storage And this is another in an incredibly long line of hotel rooms with no hooks. It did have another hotel rarity, drawers; 3 of them. I still don’t know why hotels have stopped offering drawers (answers on a postcard). Open double wardrobe with 5 wooden hotel hangers. 3 shelves below are ideal for shoes and one up above. That’s another trend, wardrobes without doors. One bedside drawer and 2 at the good-sized desk/dressing table Ample storage along a slim shelf Bathroom For a standard room, the bathroom is spacious. It’s behind a frosted, wall which ensures the room stays light and airy. They’ve provided a separate shower alongside the all-important bathtub. I love the separation as bathtubs can be dangerously slippy when also used for showers (as proved by beloved’s broken ribs when slipping in on in Krakow). Both had an additional hand shower. Generous sink. 2 large towels and a bath mat. We were short on hand towels but there was a linen cupboard right outside so managed to access them from there. Toiletries - shower gel, body lotion, shampoo and conditioner. Toothbrush/paste Shower cap Vanity kit - cotton buds and cotton wool pad. Facilities TV - only had 4-5 channels although Netflix was available. UK-style 3-pin plug sockets Safe Slippers Iron/board Hairdryer Tissues Food and drink Kettle and tea/coffee 2 bottles of water Breakfast was included although we never partook. It was in the tiny lobby, we managed to get a seat once but there was no food left. It never looked particularly appetising but great if you can make it work and are prepared to wait for a seat. Hot drinks and water are available in the lobby 24/7 Service was adequate although we weren’t able to safely store our luggage on the last day, other than in the open lobby right by the front door. Luckily check-out was at 12 so we decided to leave the cases in the room for one last exploration of the city before heading to the Changi airport early to enjoy its many wonders.

Not recommend....disappointed

Mololdy walls and bathroom, not so clean how I expected, a lot of noise on the hallway from 7 am. Ac didn't even work properly. U can change the room temperature but not close the ac. My big problem was that the cool air came in your head when u sleep. I had 2 days of problems after that. Staff is not so friendly, they said that they will help us with the ac but nothing happened. Low standards hotel ...

Avoid this place

I would advise against staying at this hotel due to its subpar condition. The hallways emit unpleasant odors and the rooms contain mould. Furthermore, the bathroom lacks a power outlet, and the main power source is inconveniently located at the bedhead. The breakfast service was also disappointing. The pool, which is ostensibly a spa pool, had non-functional bubble jets and inadequate chlorination. My relatives attempted to change rooms due to the mould issue but were informed that the hotel's age, dating back to 1968, was the cause. The sole redeeming aspect of this hotel is its location. Notably, nearby hotels, such as 30 Bencoolen and V Hotel, are reportedly superior. We persisted in staying only because we had prepaid and were unable to obtain a refund.

The location is the main asset. Easily accessible and nice neighborhood. Food courts nearby for meals. The cleanliness was average. The only amenities were soap, toothbrushes and shower caps. Though we booked for 4 we had only 3 large towels each day. No face towels. The shower was leaking but they came and fixed it when we asked. There was also a power problem with the safe.

"Cozy rooms, central location, and friendly service—Hotel Bencoolen is a fantastic value for travelers exploring Singapore!"

"Hotel Bencoolen in Singapore provides a comfortable, welcoming stay with a convenient location at the heart of the city. The rooms are clean and cozy, equipped with essential amenities to make your stay pleasant. Despite its central setting, the hotel maintains a peaceful ambiance, giving guests a restful escape after a day of exploring Singapore. One of the hotel's biggest advantages is its accessibility. Situated near popular shopping areas like Orchard Road and Bugis Junction, it’s also close to the MRT station, making it easy for guests to explore the city’s main attractions without hassle. For food lovers, the area is surrounded by a variety of dining options, from local hawker centers to international restaurants. The service at Hotel Bencoolen is friendly and attentive, with staff that go out of their way to accommodate guests' needs. The small fitness center and outdoor pool add a