Great staff and amazing historical hotel.

I loved the location of the hotel. The staff was pretty friendly and they helped us get a water taxi on a day of a strike to make it to the train on time. Breakfast was not included in our stay and the breakfast buffet option seemed a little overpriced for what it was but the space where breakfast was served was beautiful. Overall we really enjoyed the hotel.

This is absolutely beautiful! We felt like a king and a queen! The room was spacious, had those luxurious features, and a nice bathroom. The cons were that they didn’t have an iron, horrible WiFi. Overall a nice honeymoon experience though.

Great location. Wonderful staff!

The hotel is lovely with many unique features. The room was clean, comfortable, well appointed. The Sagredo family house from which the hotel is created is from the 17th century- amazing architecture and decor.

Ac great

The hotel itself is such a beautiful museum! It’s a fantastic classic decoration.

I really loved the hotel and our room. It’s a real palace. We first got a very small room where AC wasn’t working and the skylight on the ceiling wouldn’t let us sleep. I complained, and they gave us a really spacious room on the first floor instead. Breakfast is amazing, it felt very regal. It’s a little bit of a walk from St. Mark’s place, but totally worth it.

Beautiful place

While an impressive property in many respects this hotel did not live up to expectations. Despite repeated requests and promises from staff, our room never received Wifi. Our devices got strong signals in common areas, but never in our 3rd floor room. Staff assured us all issues would be resolved, but could not follow through. At check out we received compensation via removal of a €50 restaurant charge. Staff were pleasant but frustratingly unhelpful with directions and other small matters. The included breakfast seemed meager for a 5-star hotel and was hidden away on the 2nd floor. We encountered other guests who also could not find the breakfast rooms. Signage would have solved the problem. The grand canal location meant that our water taxi dropped us at a hotel entrance, a genuine plus. But, all factors considered led us to conclude that this is a 4-star property masquerading as a 5-star hotel.