Peace in Marrakech

So I'll start with the inconvenient part. As there are two hotels next to each other with slightly different name but same brand. You can get confused. Upon arrival the check in was quick. Was shown to my room and the room was very spacious. There was a balcony, fridge in room and TV. In the bathroom you have a bath and a separate shower. Breakfast is a continental plus a station for crepes and cooked eggs. Resort is very spacious. Lovely big pool also. The staff I talked to are very helpful. Shops are 2 minutes walk away from hotel and a shopping centre about 7 minutes with a Carrefour and other shops. If you want out of the centre of the city to get some peace and quiet but close enough too definitely come here.

This hotel is at most a 3-stars!

This hotel is one of three with almost identical names located close together. According to its own website, it is presented as a five‑star property under the name Grand Mogador Agdal. However, based on my experience, it does not meet five‑star standards. Guests are charged for bottled drinking water, something I have never encountered during previous visits to Morocco. The indoor pool also incurs an excessive fee of MAD 250 per person for one hour, with no spa services included. The hotel’s website provides very limited information about these additional costs. I would not stay at this hotel again. In my view, it merits no more than a generous three‑star rating. ------------- هاد الفندق واحد من ثلاثة فنادق اللي عندهم تقريباً نفس الاسم وكاينين قراب لبعضهم. فالموقع الرسمي ديالهم كايقدّموه كفندق خمس نجوم تحت اسم Grand Mogador Agdal. ولكن من خلال التجربة ديالي، ما كايستاهلش نهائياً تصنيف خمس نجوم. كيطلبو من الضياف يخلّصو على قنينات الماء المعدني، وهاد الشي ما عمرني صادفتو فزياراتي السابقة للمغرب. وزيد عليها أن المسبح الداخلي كايكلّف 250 درهم للساعة للشخص، وهاد الثمن ما داخلينش فيه خدمات السبا. وحتى الموقع ديال الفندق ما كايعطيش معلومات كافية على هاد المصاريف الإضافية. ما غاديش نرجع لهد الفندق مرة أخرى. ومن وجهة نظري، ما كايستاهلش أكثر من ثلاث نجوم وبصراحة هادي حتى هي بتساهل.

Pleasantly surprised

We just took a family break for 3 nights at Grand Mogador Agdal in Marrkech. Before arriving I was very concerned having seen some of the negative reviews, however, we were pleasantly surprised by our stay. The hotel itself is beautiful, if not brand new- rooms were clean and spacious. The main pools are large and the pool area is well kept. We enjoyed breakfast and a massage in the spa. Negatives: fridge and tv not working in room - and not repaired despite us reporting. Kids pool and slides not functional (I think due to being out of season), restaurant evening meal massively overpriced and not very nice at all - better to go to one of the cafes a short stroll away. No it’s not 5 star luxury but for the price we enjoyed the beautiful surroundings. Service was good too - staff all very helpful and friendly.

A tired reflection of what may have been a nice hotel 20 years ago

Attending a large corporate event with my company. I moved from my first room as the lights kept going out after a few minutes depsite being "fixed". The lights work in my second room but the shower doesn't. Many colleagues have moved rooms due to similar issues including traffic noise and ant infestations. I have just discovered ants on my bedside table. The hote is TIRED and in desperate need of some TLC. The carpets in the hallways are threadbare and much of the decor needs redecorating. The hotel claims to be 5 star (i think?) but is barely a 3 star in my opinion. I am only here for tonight and one more night so unless the ants eat me alive, I'm not sure I can be bothered to ask to change rooms again as I will probably get one of the rooms already rejected by colleagues. Very poor. Avoid this hotel unless you want something near the airport with a decent looking outdoor pool.

Ac no working in room, very cold. Closing breakfast before time even thought its untill 11. This feels like a 2 star Hot

No ac Breakfast closing before time Feels like a 2 star hotel Working hard jobs while guest are here Rooms and halls very cold

A disaster from start to finish

We stayed at the Grand Mogador Agdal for what was meant to be a relaxing break. Unfortunately, from the moment we checked in to the moment we dragged our bags back out, it was a comedy of errors, only no one was laughing. Check in was painfully slow, with staff appearing utterly disinterested. Not a smile, not a welcome drink, not even basic guidance about the facilities. That should have been the warning sign. Our room was serviceable at best, though “cleaning” here seems to mean straightening the sheets and running a mop across the floor. Fresh towels were treated as if they were a rare commodity, and we were told two was the maximum allowance. Requests for more were simply refused. The facilities were equally disappointing. The gym’s weights were broken or missing, making it completely unusable. The children’s area looked abandoned, with a broken trampoline, a deflated bouncy castle, and out of order slides in the pool area. It was disheartening and frankly unsafe. Food was another major letdown. The buffet food was consistently stone cold, regardless of the time you went. Drinks were equally rationed, with just one bottle of water provided per person and no chance of getting another. The entire experience was defined by indifference and incompetence. For a property that calls itself a “Grand” hotel, it fails to meet even the most basic standards of hospitality. In summary, this is not a hotel. This is a circus run by clowns. Avoid this like you tried to avoid COVID!

Amazing and friendly

POOR, SOGGY FOOD

DO NOT EAT THE PIZZA HERE IT IS TERRIBLE. The bottom was soggy and when I explained this staff became aggressive, we left half the bottom as it was not nice. When i tried to explain staff were aggressive.

Friendliest staff and beautiful hotel!

Me and my friend have just spent a week here and enjoyed it very much. The room we stayed in was beautiful and we loved the all inclusive breakfast, the poolside and especially all of the kind staff we met. Everyone was so lovely to us and it really made our trip so enjoyable. A special thanks to the Bahia Restaurant staff, especially Yousef and Ayoub, we will miss it so much but definitely be visting again! Love from Taieba and Fawzia ❤️

Perfect

I love this holiday so much... it gave me so much memories with friends I just knew... and also Amina she's so cute and adorable...