Attentive! All staff were very welcoming from the front desk to the concierge, housekeeping and in-room dining extremely hospitable, thoroughly enjoyed it with my parents and would highly recommend

I don't even know where to start describing how awful this place is. 5 stars it is not, we felt totally scammed, I've stayed in 3-star hotels WAY better than this hell hole. We arrived at 1:30 pm (check-in is at 2), the room was not ready. I can sort of understand that but other hotels, especially those claiming to be 5 stars, already have a room available 30 min before the check-in. The girl on reception immediately tried to upsell us a more expensive room, then disappeared before checking us in, and we stood by the reception counter for over half an hour, with no-one updating us or showing any interest in us. We had to ask someone else eventually about checking us in, and even though at that point it was well after 2 pm, there was some confusion about our room. After we were finally given a room, it was not the room type we booked - we booked a room with a king bed and a double-bed sofa, and we got a room with just two double beds for 3 people. When I called reception and complained, it took them another half an hour to have someone call us back. Then a single bed was delivered to our room (without confirming with us if that arrangement was ok by us), which took all the free space left in the room. The staff person bringing the bed had an attitude of being greatly inconvenienced by this demand. The AC did not work in the room, and it took them over 24 hrs to send someone to look at it. Even after supposedly 'fixing' the AC, it didn't work properly, but it was just enough to cou

Great hotel, rooms are large & clean. Amazing service from all the staff. The room attendants were really thorough and always make sure you have everything you need. The staff at the pool are great too! Location great. Only small downside is the lifts are a bit slow only 3 for 25 floors so can take a while for one to arrive / be empty.

Staff at JB Pub were fantastic

The hotel and the room were extremely clean. The staff were exceptional from greeting you on arrival right through to leaving to come home. Everyone demonstrated the will to help and could not do enough for us. It was in a fantastic location making it very accessible to a local supermarket, restaurants, beach, and the Ain Dubai.

Lovely trip, tram line close by, staff very friendly, room view 10/10. Close to the marina and JBR walk. Lifts are slow and they could improve by having day beds on the beach. You have to hire an umbrella for the beach.

Would Recommend

Clean Room. Very friendly staff. Great location.

Breakfast was good, liked variety

Close to the beach & JBR walk with shops and dining options. Good for kids too. Staff very pleasant and helpful. Breakfast buffet excellent

Our room was well cleaned every day thanks to Zeeshan. The pool area was nice and the lifeguards were nice. There are a lot of restaurants nearby. Nice walking paths and close to tram and metro. The only minus was that there are people who park sunbeds with their towels and then disappear for a few hours, that doesn't make it fair for those who actually want to swim and sunbathe by the pool area. The lifeguards should remove those towels and give the beds to others who plan to stay there. Another thing was that we could hear the traffic very well, but nothing you can do about it when you live so centrally.