When we checked in on our own pre-tour, Adell was very kind and gracious. He explained everything well and guided us with food options. We had to recheck in the next day with the tour pkg and he even remembered our name/room so we didn’t have to switch rooms.

1 train stop away from Dubai Mall. Train station 300metres away Staff are very very friendly can’t do enough for you. Mini supermarket 1 block away convenient

The staff wasn’t nice, especially when we requested another room because the one they gave us smelled like cigarettes. It took them 1 hour and 45 minutes to respond. We finally decided to go down and ask the receptionist, and only then did she decide to change our room.

Spa was wonderful, the services were excellent, great location, close to downtown area. Thanks 4 points

Would stay here again! Attention to detail by start and convenient location

Gusti at the front desk was very welcoming and helped us get our room earlier as opposed to 3pm. He was very professional and kind. Thank you for making our stay wonderful!

No smoking property, lifts only work with the key card. I have been booking this property for 10 years but this was ny last stay unfortunately.

Have stayed a number of time at FP. Had booked an extra night as I was arriving early morning and needed my room as soon as I got there but wasn’t available which was particularly annoying. Appreciate the upgrade when eventually sorted but shouldn’t have happened. I also had issues where I got back from meetings at 3:30pm to find my room not made up. I needed to rest due a bad night and put the DND light on and was then woken up by the cleaner calling the room telephone to see if I wanted the room cleaned! I when it was done eventually cleaned, he left me with only one bath towel and no replacement hand towel. I called and asked for an additional towel which never arrived. So in summary, great hotel but service needs improving

Had a very pleasant experience the property itself is fantastic, with great amenities and beautiful views. I really appreciated that the rooms come with balconies it made the stay feel extra special. While the pool could be a bit larger or higher, this didn’t bother me much as I rarely or never use it. The standout aspect of my stay was the staff; everyone, from the lobby team to other employees, was courteous, professional, and attentive. Another highlight is the location it’s close to many attractions and other great places to explore, making it very convenient for sightseeing and dining. Overall, I had a comfortable and enjoyable stay and would recommend this hotel to anyone visiting Dubai.

Breakfast was amazing, and so was the pool!