JalisonD
Very disappointing
Very disappointed with this hotel. Stayed after being recommended by a friend but it would seem it has gone very downhill in standards since she stayed. Requested and paid for extra bed. Confirmed at reception on arrival. Got to room no extra bed. It was brought up but after having to prove we had a booked and paid for it, despite being confirmed on check in. Main bedroom had a leak from bathroom, large wet patch on carpet. Reported this first day no action taken. Reported again a couple of days later, a heater was bought up to dry out carpet - the heater over loaded and burnt the socket - serious safety concerns. Half the sockets in the room werent working anyway and this was also worrying. At no point were we offered to change room. Leak not fixed. We did get back a small compensation payment eventually after some stressful negotiation. Such a shame because this hotel is in an ideal location. The pool is nice and most of the staff were helpful. Although a little run down the apartment would have been ideal if there hadn’t been such glaring safety issues with the leak and plug sockets. After this experience I will avoid Radisson hotels.