Room is too small for a five stars hotel

Best hotel around

Incredible staff, cleanliness and the best hotel I’ve ever stayed in. Can’t wait to be back next year.

Awesome

The place is beautiful BUT there is zero atmosphere. The food and drinks are so expensive even for ibiza and it’s just a pretty boring place to be honest. Had high hopes but wouldn’t recommend this unless you are looking for a very chilled atmosphere and want to remortgage your house.

At first glance, this hotel seemed promising. The staff were polite and welcoming, the pool was nice, and the property itself gave off the impression of being a solid choice. I would have given it maybe a 7.5/10, mainly because it wasn’t the cleanest place — the rooms and facilities could definitely use more attention. But all of that is nothing compared to what actually happened. We were robbed inside our own room. Yes, you read that right. A t-shirt — a personal belonging — was stolen from our luggage while we were staying here. Some may think, “it’s only a t-shirt,” but let me be absolutely clear: when you pay to stay at a hotel, you are not just paying for a bed and a pool, you are paying for safety, security, and peace of mind. The idea that someone could enter our room, go through our things, and actually take something is shocking. It left us feeling unsafe, violated, and betrayed. How can a hotel function if guests cannot trust that their belongings will remain untouched behind closed doors? No matter how nice the staff may appear, no matter how pleasant the pool might be, this one incident overshadowed everything else. The management needs to understand that theft inside a hotel room is not a small matter. It is a complete failure of trust, and it ruined what could have been a decent stay.

Everyone was so nice!

The good: It’s a beautiful resort, so tastefully appointed. Service is very good, everyone is very attentive. Buffet breakfast is great - loads of options. Free entry to Pacha and the Destino party is a bonus. Free parking. Great hairdryer in the room. Comfortable beds. The bad: poor communication at check-in. We had half-board, which means breakfast and dinner is included but we weren’t told this. We didn’t find it out until halfway through the stay. Housekeeping didn’t clean the room everyday. We weren’t told that the cans of water in the room were complimentary. We were told we needed to reserve beds by the pool in advance, which we did but when we turned up, there was no booking. I wound still stay here again though, now that I have all the details figured out.

I regret staying here. The room was tiny and there were lots of ants in it as it was on the ground floor. Design errors in the room like there were no hooks or anywhere to hang a bath towel was annoying. Also, the location was great if you want to hang at the pool w a nice view but it was too far to walk to any town or beach. I’m bummed we wasted our time there & missed out on the beaches. My biggest complaint is the scheme they run with alcohol there. You can’t get alch drinks via room service (we all love a drink while getting ready or a night cap!!) the pool bar closes at 8pm, and the alcohol bottles they put on display in the room to entice people cost hundreds even for cheap basic brands. prices are only written in fine print in the back of a booklet. Literally a tiny less than 750ml bottle of Ciroc ($25 in the US) costs $300!! HA!! I can easily afford that but it’s the PRINCIPAL. They know people are going to be desperate and get robbed without realizing it. It’s unethical. Sure certain bottles like Clase Azul are always expensive, I get that price, but the majority of them were literally priced hundreds over retail. Sketchy. Also, we ordered room service and they got our order wrong not once but 3 times in a row. And it was so simple. I’m bilingual so there was no language barrier either. We had to wait hours before we got the right items. Because of this we missed our plans and our whole night got screwed up. The pool service was very slow & unorganized too.

Front desk staff specifically Martha was awesome Our only on concern was the high prices this year at the hotel