Rafał
Unmatched value for money when booking late (by Manhattan standards) but we experienced issues
*Finally got round to doing this.* We loved the location and we appreciated the affordable prices. The beds were comfy, too. And now on to some good-natured criticism. I need to start in the 'What did you like' section because there isn't enough space for my scribblings in the 'What didn't you like' section. We're rating the hotel 7/10 (good) because we're amiable tourists who can appreciate other people's hard work. We'd have to rate it lower if we were grumpy malcontents who always feel entitled. All right, here goes. Our room was unavailable upon our arrival (around 10pm). Regardless of the cause, this is unacceptable in modern times. The staff were really polite and made efforts to make amends. We were placed in two separate kings instead of our initially booked 2x queens room and we were promised that our original room would be ready by 10am the next morning. Well, it wasn't. We couldn't afford to wait any longer and so it was agreed with the morning shift receptionist that we would keep the two kings for the remainder of our visit, which wasn't perfect for us but acceptable. It was later confirmed by an afternoon shift member of staff, who also issued another key card for us (one of those we had originally been given didn't work).