juliewS1713NK
Food is the Worst that we have ever had!!
We were a family of 4, comprising of 2 adults and 2 children ages 4 years and 10 years. Positives: Swimming Pools and the water slides were great. 👍 Entertainment staff work very hard and are friendly. Room was very spacious, although very basic and dated, with a nice bathroom. Negatives: FOOD - OMG 🤢 I really do not understand where the positive reviews about the food in this place have came from? We only stayed there for 1 week (Thankfully) The food was just ARWFUL!! There are maybe 7 bambories (MAX) with all I can say was Slop in them and may I add that we are not fussy eaters and we are also fortunate to have travelled to visit many countries. Surely as Management, you must wonder Why the Pizza que is SO Long and then wonder why there are more people standing in a huge queue for a Pizza than there are people who are at the self service food counter? As the week went on we could see the faces of people walking down the food counter, lifting the lids on the bambories and then closing the lid with such disappointment. As I say we have visited many countries and we are not fussy eaters and have always managed to put something on our plates, this is honestly the first all inclusive resort where I have been and came close to chosing nothing. Also a question for Managment - Do you not feel embarrassed when there are numerous food deliveries being delivered many times a day to many people who have paid for the all inclusive option on your resort who are sitting at the tables right outside of the food restaurant during meal times ?? Ever wondered why families / Guests feels the need to Order food instead of using / eating in your restaurant? Also there is ZERO choice of food for children other than Pizza so if you have picky eaters this is definitely not the place for you. We found Glovo APP - For our food deliveries, Meet the drivers just outside the front of Reception, the security man out the front must also wonder why there are so many food deliveries to?? Room was not cleaned ALL week as the room cleaner wanted to come at 5pm in an evening just as we were showering or napping, she always apologised and I did explain that we were out from early Morning / All day, so if she could try and come in the mornings or earlier in the afternoons but this never happened. Air Con = None existent - there is a thermostat which is digital so it tells you the temp inside your room, our room was 27 degrees on our arrival, we turned the temp down to our chosen room temp which was 18 degrees, we waited for an hour and NO change, We called Receptionist who sent some one down to our room, He had a Look at the thermostat and I pointed to the room temp which was still showing as 28 degrees and I told him 'It is to hot in the room' as the sweat was pouring off me 😔 The man said You have it on Max speed, (level 3 speed - 3 fans) it won't work on that, he turned it down to 2 fans (Speed) and told us that it will work now, and to wait half an hour and that we should see it start to lower the room temp, at this point I was unsure whether to start un packing or not but by this time it was 11pm and the Kids were tired after travelling. We woke the following morning after a sweaty night's sleep, heading to breakfast, we decided to pop to Reception to inform them again that my air con was still not working, he informed us that they have the maintenance man in today so will send him up to our room. After spending the day at the pool in the sun we were so looking forwards to walking into a chilled room but No, still not cool 🥵 Basically, we had lie after lie from Reception and repeated promises of fixing the air con but we endured the whole week in August with a room temp that didn't drop any lower than 23 degrees but this was still cooler than the temps outside. After chatting with other guests it seemed that this was an Issue across the resort. Most of the rooms also have NO Balcony either so ensure that your booking advises if you have a Balcony if you are expecting a Balcony. 2 out of 4 of us had upset tummies whilst there. The other 2 have returned with an ear infection, needing antibiotics. Bee's - Mother Nature unfortunately but if you have a Soda / fizzy drinks then expect to have tons of Bee's after it, and around you. There is No shower or changing room if your pick up is later in the day and if there is no availability to keep your room on. We had to use the communal toilets around by the bar to get changed in due to our pick up being later in the evening. The big question: Would we return or would we recommend staying at this hotel to our freinds or family. No and definitely Not (Sorry)