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Terrible service and shocking behavior
My stay at Pepperclub Hotel in Cape Town was, without exaggeration, one of the worst hotel experiences I have ever had.
Cnr Loop and Pepper Street, Cape Town, Western Cape, 8001, Cape Town, 8001, ZA
Luxury Hotel in Cape Town
Indulge at the Spa: Treat yourself to massages, body treatments, and facials at our spa.
Recreational Amenities: Enjoy our outdoor pool, sauna, and 24-hour fitness center.
Fine Dining and More: Dine at COPA Restaurant, unwind at the bar, or opt for 24-hour room service.
Immerse yourself in luxury at Pepperclub Hotel. Book your stay now for an unforgettable experience.
Check-in: 02:00 PM, Check-out: 11:00 AM
Pets not allowed
Contactless check-out is available
Parking height restrictions apply
No elevators
Professional property host/manager
My stay at Pepperclub Hotel in Cape Town was, without exaggeration, one of the worst hotel experiences I have ever had.
The team is very welcoming and attentive. The food is delicious, the rooms are comfortable, and the location is excellent.
Had a lovely stay. Super efficient staff and very friendly. Will be using it as my default stay location for future stays in CT
Staff and hotel were great but VERY noisy at night until 4am. Complained and the staff on reception didn’t care. Shuttle bus drivers, two were lovely but the third watching social media on his phone while driving.
The hotel has everything a great hotel should have, as well as very helpful staff. HOWEVER, it suffers a huge problem from the incredible noise from the bars and clubs at the corner of Pepper Street/Long Street. It starts at 10:00pm and booms through till 04:00am, every night! You will not get any sleep. Three of our group had to request room changes, which were honoured, BUT it made no difference. The booming music still kept us awake until around 04:30am, every single night. As much as it pains me, I’d say book somewhere else at least two blocks away from Long Street.
Stunning service from the hotel! We thoroughly enjoyed everything the hotel had to offer! Thank you for the brilliant stay
This hotel does not deserve to be rated as a 5-star hotel. My experience was extremely disappointing. I booked a specific room through Booking.com, but when I arrived I did not receive the room I had reserved. Instead, I was asked to wait at reception for more than three hours, and in the end they simply told me that there was nothing they could do. I went to the reception several times trying to solve the issue, but unfortunately they showed no interest at all in helping or even trying to find a solution. The attitude was very unprofessional and the staff were not friendly. The next day after the room was cleaned, they did not leave shampoo, coffee, or even towels. I had to call reception myself just to get these very basic things. The room was also very noisy at night because it faces the street, which made it hard to sleep. To be fair, the only two good things were the massage service and the breakfast, which were both excellent. Other than that, this was honestly one of the worst hotel experiences I have had in Cape Town, and I definitely do not recommend staying here
We enjoyed the hospitality and staff support during our check in and check out. The breakfast was excellent and overall good service from all staff working at the hotel
Stand out service in this hotel - from check in to check out all was perfect and so incredibly friendly. Location is central - easy access to everywhere. Would definitely stay again.
I often stay here for work travel. Lovely central location, great friendly staff and service. The breakfast at the restaurant is divine!
Cnr Loop and Pepper Street, Cape Town, Western Cape, 8001, Cape Town, ZA.
27-21-812 8888