room was filled with mosquitos. no towels and the bathroom door was locked. the staff could not unlock it so i had to use a room down the hallway, but only with the security guard escorting me. wifi only works by the pool and lobby, no internet access in the rooms.

Please open restaurant inside the hotel and buy some crockery

Location

Disappointed that the TV remotes did not work (Batteries Flat). Tv when we finally figured out how to work it kept disconnecting. A hand towel would have been nice instead of having to use the large towel. Being beside the laundry was dreadful as the machines were on all night so had a constant noise coming through the wall. Really what was advertised was not what we got.

Dirty sheets with hair in it. Cold shower

When I checked in I didnt realize the place didnt have a lift and we were placed on the 3rd floor. I had my mum who has mobility issues. Totally my fault as it is stated, the receptionist said there were no other rooms. I asked her to speak with her manager, when the manager came out she was able to get my mum a room on the ground level, i was truly grateful. As i walked up the level, there was a huge rat dead with a cat playing with it on the floor. I didnt have my phone on me but took a pic of the rat the next day. The shower is over the large high jet bath. It was a struggle to climb in and then it leaked down the bottom. The floors were very slippery. The bed was large, but it was wooden with a flat wooden thin base, it felt as though it would break. The pool area looked nice.

They should provide cafeteria service.

No restaurant on premises. bedding looks old and dirty

Excellent customer service Only downside is that there is no restaurant