Nice and clean. Good staff

The location is not bad, but I don't understand why they only provide one towel per day. It's too noisy because it's too close to the club and the noise lasts all night.

Good value. Quiet and accessible.

Great service. The reception team is amazing. Very efficient with airport shuttle service. Will come back again.

A bad experience

I'm very sorry to have to give a bad review but I need to be honest. The people at the hotel, the manager, the staff, the kitchen staff deserve to be mentioned as the only very good thing about my stay. There was a power outage for at least 80% of the time I was there, I saw the effort and embarrassment of the staff because of this, but it greatly disrupted my stay. Without power, I had no internet connection and couldn't locate myself in the city, the water didn't work because of the power outage. Initially, the room seemed quite clean but over time some unwanted insects were seen inside the room a few times. Unfortunately, it was a bad experience.

Above average

Average

The hotel was okay, nothing special. Towels and bedding could be better.

Amazing stay

My 3-day business stay was amazing, the services and hospitality of the reception team, particularly the lady at the reception Kilka, and the gentleman are amazing people. The breakfast is great with a variety of choices. Thank you.

As I was preparing to depart Addis, a member of their staff was waiting at the airport for me hours after I checked out of the hotel. She allegedly 'forgot' to charge me for something and did not want to get into trouble. This was shocking to me because as I was checking out with her, I specifically asked her if we were all set, to which she replied 'yes, you are good to go'. Further, she got airport staff involved as well. With the language barrier that existed with her, it was hard for me to fully understand how this happened. She was insistent that I pay the money for the forgotten charge so she would not get in trouble, nearly causing me to miss my flight. She also had someone on a call on her cell phone during. She finally asked if I had cash (USD) and fortunately I did, but it just felt wrong and sketchy for me to pay in this manner, under these circumstances. Nonetheless, I paid her as she was beginning to make a scene at the airport entrance. After I paid her (in the presence of the truly friendly Bole airport staff) she then tried to give me some of the cash back and said she'd cover the difference since it was her fault. I denied her request to give me money back as I just wanted this interaction to be over. Having this kind of interaction while abroad (with the language barrier) made me so nervous and uncomfortable. This was a very poor way to handle this, Daamat. Because of this, I cannot say I will ever stay at your property again, nor can I recommend it to others.

Top Service, Very Satisfied