They did not inform at all of their renovation when booking the hotel. Staff is nice, but also not a great area, really noisy, and rooms are really cold at night. Heating system is not working.

Outstanding staff - friendliest hotel we have stayed in.

The staff at the Old Bank are exceptional. Friendly, helpful - nothing is too much trouble. They will organise every aspect of your day trips and provide helpful advice. The rooms are spacious, comfortable and clean. Bathroom facilities are excellent and the location is good.

Exceeds expectations!

I stayed down the street for a bit during this trip. I was eager for a clean, comfortable room to end my stay. I needed a good night's rest before I took my flight home to the US. The staff are very friendly. The breakfast and dinner options were wonderful and the bed was super comfortable. My room was very clean with a great shower and a wonderful climate control system. I also enjoyed the wine options at the bar. The porters and desk staff were so helpful!

Welcoming

Love the friendliness and welcoming from the staff. It was 2nd stay and addressed by my name. It feels like home away from home. Rooms were clean and fresh. Dining room was pleasant. My favourite was the lounge area which gave privacy to attend your meetings or just work should want to be out of your room.

4 stars

4-Star Review The hotel itself is quite old and could use some updates, especially in the dining area. Unfortunately, the breakfast was disappointing — by 9:00 AM it looked stale and unappetizing, which really took away from the experience. However, the hospitality and staff were truly exceptional. Everyone was warm, helpful, and made me feel genuinely welcome throughout my stay. Their service alone made a big difference, which is why I’m still giving this hotel four stars. With some improvements to the food and a bit of a refresh, it could easily become a top choice.

Wonderful hotel in city center

Excellent hotel with good central location and many dining options including hotel restaurant. Rooms are modern and comfortable and breakfast is great, Service staff was wonderful. We would gladly stay again and highly recommend. Hotel is safe.

A great place to stay.

The reception staff were amazing!! Very helpful in many ways, above and beyond! Our room was spacious and very comfortable. Large bathroom and good storage space. Breakfast had a good variety of foods, and the waitstaff were friendly and very efficient. I would definitely recommend Old Bank.

Great hotel and stay

Great hotel, team with super service and the location is the best, close to restaurants and full of souvenir markets.

Such friendly staff and a great place to stay

We stayed for 4 nights at the Old Bank Hotel at the start of March. What a fabulous stay! The staff couldn't do enough to help throughout our stay and make the whole experience one we'll never forget - so friendly. The rooms are clean, well equipped and very comfortable, the food is excellent. The location is ideal for exploring Cape Town a short Uber ride away from any of the main attractions. A great local market 2 mins walk away. We also went on a tour around the Cape arranged via the hotel and again the reception staff couldn't do enough to help arrange the tour. I'd highly recommend this hotel!

Stay was average this time

Stay was good, but the last there was a notice coming out of the vents. Staff is incredible, but last morning breakfast was cold and juice was always finish. Air conditioning and television was not up to standard, satellite TV was a problem. Could be better.