Average is about right

3/5 - average The positive: Location if that’s the area you need to be in; very clean; still has a very new feel to it; staff is very nice. What makes it average: - Very noisy, from the hallway as well as from the outside and above (doors have gaps, windows aren’t insulated, you hear steps from above at 4 am - once you find ear plugs in the room, you know you got a problem and aren’t the first one having an issue) - some room layouts (not all are like this) make you stare at the door, no small hallway or any separation), giving it a very non-cozy feel - No proper desk / proper table, making it very hard in case you’ve to work or eat in-room dining (in-room dining was also a disappointment) Here you have it. 3/4, average, that’s all it is. Really wanted to like it, but the above makes it hard to.

A gem in the financial district

We booked this hotel last minute and couldn’t be happier with our stay. Every staff member we encountered was so pleasant and helpful. The hotel itself is stunning, and we were pleasantly surprised with an upgrade! Our room was perfect. We enjoyed drinks in the lounge and a delicious dinner at La Marchande before heading to a concert. Everything about our experience was top-notch. We’ll definitely be back!

Outstanding

Great location, great room, great staff!! The lounge on pearl is also wonderful, with terrific cocktails and delicious small dishes.

Great time at the Wall Street hotel. Staff was amazing. Cute rooms with charm.

Great hotel. First class. Very lively.

Amazing hotel

Great hotel ! Phenomenal service. Love the rooms, they are spacious and clean. Beautiful design tall around the hotel and a historic property!

My favorite place to stay! It’s so nice and comfortable!

My two night stay

High quality hotel from Eddie at the front who helped with luggage’s and door, to front staff, to quality of every little detail was very much appreciated. Restaurants from food to decor was top notch.

Possibly my last stay

I’ve stayed at The Wall Street Hotel several times before and always enjoyed my experience, but unfortunately, my recent stay was very disappointing. From the outset, the staff were not as friendly or accommodating as I’ve come to expect, and I received mixed messages right from check-in. When I asked for memory foam pillows — which I’d had on previous visits — I was told they didn’t have any. No one made an effort to double-check or offer an alternative, which surprised me. Then, the next day, I asked again, and a different staff member immediately said, “Of course we have them,” and brought one up to my room. This just highlighted the lack of service consistency, which is unacceptable for a 5-star property. Throughout my stay, I also had to repeatedly call just to get basic items like tea bags. When I asked for a small amount of milk for tea, I was told I’d have to pay for it. At a 5-star hotel, this is frankly ridiculous. Most luxury hotels will happily send up a small carton of milk at no charge — it costs them next to nothing, but makes guests feel valued. Breakfast service started out fine — the food was decent, and the service was acceptable. I tipped generously the first two mornings because I always try to be fair and appreciative of good service. But on the third day, service was essentially non-existent. Our order was slow, muddled, and disorganized, and understandably, I chose not to tip that day. To my shock, when I checked out, I found that a tip had been added to my bill without my consent, even though I had signed and closed off the invoice. While they did eventually refund this, what bothered me most was that I repeatedly asked to speak with management — through multiple phone calls and a follow-up email — and no one ever returned my calls. For a hotel of this standard, that lack of accountability is unacceptable. Adding a gratuity after the fact feels dishonest, and ignoring a guest’s repeated attempts to discuss it is even worse. Overall, the service was slow, inconsistent, and unresponsive, which is such a shame because I previously really liked this hotel and have stayed many times before. Sadly, this experience has made me seriously reconsider returning.

Excellent property; great service