Room not ready at check in. Staff were polite but not overly accommodating. Simply instructed us to wait in the lobby for an additional 45 minutes. It was pouring outside so a walk around the city to kill time was not a possibility. Once a room was available, the stay was pleasant.

Upon submitting this review I saw a note that said I had VIP access; not sure what the VIP access was & was not Informed upon check in. I checked in on 10/9/25 at approximately 11pm. I tried to do the self check in but the price varied from what I was expecting with no explanation on the tablet so opt to join the line and speak with the front desk agent. There was only 1 agent working and the line was long and slow moving. Upon reaching the agent he informed me the amount included facility fee to the refundable deposit & I received a voucher for 2 free drinks however the bar was closed. It was late so I headed straight to the room and knocked out. In the morning I always strip my hotel room before leaving. The pillows were badly stained and so was the duvet. Management needs to invest money in properly linen. Increase the staff & change the bar hours. This is Miami not Missouri. Other than this- the facility has great potential and it’s walkable to shopping, dining and Miami port

Called the front desk about the AC and not being able to change the temp was told maintenance would be up and they never fixed it. I noticed the filter vent was dirty took the filter out and it was absolutely disgusting, I cleaned it and pics are stay. The elevator is very confusing to use. And the door to the room slammed shut so hard that my finger got slammed in it and was bruised and hurt very badly. The light to the bathroom would turn on out iof nowhere. The food was very good, the reception workers were not the kindest people. If the hotel was not as close to the venue we go to on a reg basis I would not chose this hotel again.

everything was great, went for a concert and it was just a 10 min walk to the kaseya center! would’ve loved to use the other amenities but looked lovely either way.

I had an amazing stay. The check-in was effortless. The staff were very friendly and explained how everything worked. The room was very clean, up-to-date and modern. The location was perfect. There are plenty of restaurants, places to shop and easy access to transportation. I give my stay a 10 out of 10

limited dining, floor carpet not clean and wear out, delay on refill for breakfast, average service. not enough information at the time of registration by staff

Great location and great price

We stayed for 1 night and the room had no air conditioning. We reported it around 3am when we got there and they didn’t show until after 11am and said that they had it turned off earlier on their remote system. We said it at the front desk and we only received an apology and a “everything else was ok?” Like if it is ok to sleep with no AC. I am never going back to that hotel.

Good overall

The room was nice but it smelled a bit like an old mop at times. Not sure.