El Fenn is just coming home in Marrakesh vibes. The staff is so friendly, you feel yourself as from the first moment home in an amazing atmosphere. Everything can be organized. The staff and especially Fawti from the breakfast team do everything to give you excellent service for your breakfast.

Everything was perfect. But what really left a bitter taste in my mouth is how inefficient, laziness, unwilling to help or simply incompetence call it what you want. But I left a small package at the hotel and was traveling to the rest of Morocco. I called the hotel to have them ship the package I left at their store. I was surprised to see that a hotel of that level could not help me. They told me it was impossible, they had no way, no idea how to do such a thing. I tried to convince them that there is no way that there is no local transporter. They told me no, it doesn’t exist, my only solution would be to drive back (I was already in Fes) or to have a collect account with DHL. Well, even if I am not from Morocco and I don’t speak Arabic, it didn’t take me long to find a local company Ameex (I am adding it here so the employees of El Fenn can know for the next client). Again, their lack of initiative for such a top hotel was mind-blowing.

Everything went perfectly fine. But the last experience left a bitter taste. When we left some gifts we bought at their boutique. We called the hotel and the boutique

This is among the most unique properties in the world. The service is second to none and whoever designed the hotel should win a gold medal somewhere. Everything about El Fenn was excellent and as advertised. I rarely give feedback from travels, choosing to write about a place that is very very bad or excellent. In between doesn’t much matter to me. El Fenn? Gets a ten!

Amazing property and staff!

Staying at El Fenn with my fiancée was an experience we’ll never forget. From the moment we arrived, it felt like stepping into a hidden world full of beauty, warmth, and charm. The design of the hotel is absolutely stunning. Every room, hallway, and courtyard feels like a piece of art. It’s easily one of the most beautifully designed places we’ve ever stayed. Our room was incredibly comfortable. Everything from the bed, always having a cold bottle of water, to the little details made it feel special and inviting. But what really made the stay unforgettable was the staff. Everyone was so kind, welcoming, and genuinely caring. We didn’t feel like guests. We felt like we were coming home. What touched us most were the random acts of kindness from the staff, little surprises like complimentary desserts, free drinks, and thoughtful gestures that made us feel truly cared for. It wasn’t just hospitality, it was soulful. Every part of the experience had a touch of magic. Whether we were relaxing on the rooftop, enjoying a quiet moment in the courtyard, or just wandering through the hotel, there was a constant feeling of peace and wonder. El Fenn is more than just a hotel. It is a feeling that stayed with us long after we left. We’re already talking about when we can go back. Truly one of the best places we’ve ever stayed, and we can’t recommend it highly enough.

Design and good taste, in the heart of the Medina

The hotel is amazing, full of artworks that make it unique. The service is impeccable, and the hotel's well-cared-for pets made our experience even more special. The only area for improvement is the cleanliness of the rooms, which could be enhanced, especially in the corners and shelves.

Extremely basic for the price. Noisy at night. Breakfast was served in broken chipped cups and plates. Tables sticky because they had not been cleaned. Rooftop service & food was limited.

Loved this place

Have wanted to come here for years and it didn’t disappoint! Beautiful, calm, friendly

Marrakesh experience

The place is in the heart of the Medina, a beautiful place where all the rooms are different and really well taken care of with amazing furniture. The food at the bar and restaurant is fantastic, looking forward to being back soon