Hotel staff was very nice and helpful. Area where hotel is located isnt excatly safe for tourists but hotel has 24/7 security and easy to uber everywhere to and from the hotel.

The room and hotel was generally nice. I usually book Hallmark when I visit Joburg. This time though, we went to the bar to have drinks and requested drinks and the bartender told us she wasn’t making any drinks because it’s cold and she didn’t want to touch the ice. It was a woman with locs, she wore glasses, and she was a bit bright skinned. She argued with me and told me it was beer and premade drinks only, but then I saw others with bottles, shots, and mixed drinks. She wouldn’t have said that to older white folks walking in there for sure, but since I’m a Black American I guess she didn’t want to serve me. She offered no free drink or anything the next day either, due to her rude service. The front desk staff were nice however. We also liked our room (it had a super nice view). Experience was generally cool, except for that 1 hiccup.

Unsafe

Balcony doors not working. The main door to the balcony does not close or open. The door leading to the next balcony is not working or could not be closed. These concerns were raised with the hotel staff instead they denied and made it a laughing matter.

Perfect stay

Perfect stay, hand a wonderful experience, definitely coming back again, now I’m just typing to fill up 100 characters

Comfortable stay

Stay was relaxing

Great stay

The hotels are very clean. The facilities are great. The staff is friendly. I would recommend them over and over again.

A jewel for those who can prejudices apart

I’ve got the booking in a rush, listing the best rates with the lowest price. What I found was an amazing hotel, with a huge room, very comfortable bed and pillows, top quality bed linen, a large balcony and the most friendly and helpful staff. The neighborhood is not nice, but they make sure you are always safe.

Cleanliness is Disappointing

Beautiful hotel with gorgeous views but the carpets and curtains were filthy and the sheets were torn. Disappointed

Fun place to party if you did that type of thing

Hallmark is more of a party hotel. I was looking forward to having dinner on the roof top over looking the city at sunset, but instead I was met with hookah bar with DJ loud music and a staff looking at me strangely when I asked for food. If partying is your scene, then this is the place for you. It looks like it would be a fun place to party if you did that.

Hallmark House

Okay-ish hotel in a terrible location. Nothing modern around it. Not really safe to walk around the area at night as the are not other shops around or nearby.