SEARCH FOR YOU STAY

Enter your destination, check-in date, check-out date and number of guests in the hotel search section. The available accommodation options will then be displayed.

Flight-Industry allows you to search for available accommodation in destinations covered by the platform and its accommodation partners. Availability may vary depending on the destination and travel dates.

Select the accommodation and room option you want, provide the requested guest information, review the booking details and price, and complete the payment process.

Your hotel reservation is confirmed once your payment has been accepted and debited. You will then receive an email confirmation containing your booking details and booking reference.

Your booking reference is included in the confirmation email sent after your reservation has been confirmed, and in your customer area.

Yes. You may make a hotel reservation for another guest, provided that all information entered during the booking process is accurate and complete.

This depends on the accommodation's conditions, including its age restrictions and occupancy rules. You must provide accurate information about all guests when making the reservation.

The price displayed during the booking process is the price applicable to the selected accommodation and booking conditions at the time of booking, including applicable taxes and charges shown during the booking process.

Yes. Hotel availability and prices may change until the reservation has been confirmed. The price applicable to your reservation is the price displayed at the time you complete the booking.

We accept payments by bank card, Visa, Mastercard, and Amex.

If your payment is declined or not successfully completed, your hotel reservation will not be confirmed. You may try another supported payment method or contact your payment provider if necessary.

Once your payment has been accepted and debited, your reservation is confirmed and you will receive an email containing your booking details and booking reference.

First, check your spam or junk email folder. If you cannot find your confirmation after your payment has been processed, contact Flight-Industry through the contact form or by email at flight-industry@flight-industry.com.

If your payment has been debited but you have not received a confirmation, contact Flight-Industry as soon as possible and provide the relevant payment and booking information so that the situation can be checked.

You may request a modification within the timeframe displayed in the app, subject to the hotel's availability and the applicable booking conditions.

You may cancel your reservation within the cancellation timeframe displayed in the app, subject to the applicable cancellation conditions.

The applicable cancellation or modification timeframe is displayed during the booking process or in your customer area. This timeframe may vary depending on the accommodation and room rate selected.

Modification or cancellation fees may apply depending on the accommodation, room rate and applicable booking conditions. Any applicable penalties or restrictions are displayed where available.

The consequences of cancellation depend on the cancellation conditions applicable to your reservation. Where a refund is due, it will be processed according to the applicable booking conditions.

Where a refund is due following a hotel cancellation, Flight-Industry processes the refund within 2 business days to the original payment method once the refund is due and the necessary funds are available for processing. The time required for the funds to appear in your account may also depend on your bank or payment provider.

Refunds are generally issued to the original payment method used for the reservation, subject to the applicable conditions.

Not necessarily. The amount of any refund depends on the cancellation policy and booking conditions applicable to the selected accommodation and rate.

The inclusions depend on the selected accommodation and room rate. The booking details may specify whether items such as breakfast, taxes, fees or other services are included.

Breakfast is not necessarily included. Whether breakfast is included depends on the selected room or rate and will be indicated during the booking process where applicable.

You can select from the room types and options available through Flight-Industry. However, the exact room assigned by the accommodation may depend on the hotel's own allocation procedures.

You may be able to submit a request depending on the accommodation and booking conditions. Special requests are generally subject to availability and cannot always be guaranteed.

Facilities and services may be subject to availability, operating hours, maintenance or other conditions imposed by the accommodation. You should review the information provided for the selected property before booking.

If you encounter a problem at check-in, contact the accommodation immediately and contact Flight-Industry as soon as possible so that we can review the situation and determine what assistance may be available.

If the accommodation does not correspond to the booking information, report the issue to the accommodation promptly and contact Flight-Industry with your booking reference and supporting information.

Some services or facilities may be subject to availability or operating conditions. If a service included in your reservation is unavailable, contact the accommodation and Flight-Industry so that the issue can be reviewed.

If an incident not caused by you affects your reservation and gives rise to a refund under the applicable conditions, Flight-Industry will process the refund due in accordance with the applicable booking conditions and law.

Yes. Each accommodation may have its own rules concerning check-in, check-out, age requirements, occupancy, deposits, identification, pets, smoking, additional charges and other matters. You should review these conditions before completing your reservation.

Yes, you must provide an identity card, which will allow you to be identified.

Additional charges may apply depending on the accommodation and services used during your stay. These may include charges not included in the room rate, such as certain local taxes, deposits, additional services or other fees specified in the booking conditions.

Yes. You can contact Flight-Industry through the contact form available on the platform or by email at flight-industry@flight-industry.com.

You can submit your complaint through the Flight-Industry contact form or by email at flight-industry@flight-industry.com. Please provide your booking reference and all relevant information so that your request can be reviewed.

Where applicable, provide your booking reference, guest name, accommodation details, dates of stay, the nature of your request and any relevant supporting information.

Where appropriate, Flight-Industry can assist with matters relating to your reservation made through the platform. However, certain matters concerning the accommodation's on-site services, facilities, staff, check-in procedures or operational decisions remain under the responsibility of the accommodation.